1. How to Request Account Deletion in the Guide App

Guides can initiate an account deletion request directly in the Show Me Italy Guide App:

• Open the Guide App and sign in to your account.
• Go to your Profile.
• Select the account deletion option.
• Review the information shown and submit the deletion request.

Submitting the request starts the deletion process. The request may be reviewed to verify the identity of the account holder, protect against unauthorised deletion and complete legitimate administrative or legal requirements.

2. Approval and Review

Account deletion requests are subject to administrative review. Approval is not intended to prevent a guide from exercising applicable data-deletion rights. Review may be used to confirm account ownership, resolve outstanding operational matters and identify information that must lawfully be retained.

Once the request has been verified and approved for processing, the guide account will be permanently deleted or anonymised as applicable, together with associated personal data that is not required to be retained.

3. Requesting Deletion Without Access to the App

If you no longer have access to the Guide App, you may request account deletion by contacting Show Me Italy through booking@showmeitaly.com or the contact form on showmeitaly.com. Please state that the request concerns “Guide App Account Deletion” and provide enough information for us to identify and verify the relevant account.

We may request reasonable verification before processing a web or email deletion request in order to prevent fraudulent or unauthorised deletion.

4. Data Normally Deleted

Subject to lawful retention requirements, deletion may include account profile information, authentication/account identifiers, guide contact details, profile information and other personal data associated with the Guide App account that is no longer required for a legitimate purpose.

5. Data That May Be Retained

Certain records may need to be retained after account deletion where required or permitted for legitimate purposes such as tax and accounting obligations, payment or transaction records, contractual records, fraud prevention, security, dispute resolution, legal claims or compliance with applicable law.

Where information must be retained, access will be limited as appropriate and the information will not be kept longer than necessary for the applicable purpose. Deleting the Guide App account does not require deletion of records that Show Me Italy is legally required or legitimately entitled to retain.

6. Effect of Deletion

Once deletion has been completed, access to the guide account will end and the account may not be recoverable. If you later work with Show Me Italy again, a new account may need to be created and approved.

Before requesting deletion, guides should ensure that any information they personally require has been saved where permitted.

7. Processing Time

We aim to review and process verified deletion requests within a reasonable period. The exact time may vary depending on identity verification, outstanding operational matters and legal or regulatory retention requirements. We will communicate if additional information is needed.

8. Privacy and Third-Party Processors

Where Guide App data is processed on our behalf by service providers, we will take appropriate steps to delete or restrict the relevant data with those providers where required and technically applicable. Some backup data may remain for a limited period before being overwritten in accordance with normal backup and security cycles.

9. Questions or Deletion Requests

For questions about guide account deletion, or to request deletion when you cannot access the app, contact booking@showmeitaly.com or use the contact form available on showmeitaly.com.

Please include “Guide App Account Deletion” in the subject or message so the request can be directed appropriately.

10. Changes to This Page

We may update this account deletion information to reflect changes to the Guide App, our data practices or applicable requirements. The latest version will be published on the Show Me Italy website.